Help Center

PAYMENTS

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

ORDERS PLACEMENT

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within 2 business days.

Our support team is always happy to guide you at any step!

SHIPPING

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 7-16 business days to be delivered to you and we ship within two business day.
• International orders take 7-30 business days to be delivered by our shipping partners and we ship within same two business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• We offer FREE shipping for all orders to the United States.
• Orders over $100 outside United States will have free shipping.
• Orders under $100 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

INTERNATIONAL TAXES

All of the purchase price of the item goes directly to funding the cost of the merchandise and the shop overhead, we do not have any control over these charges. Customers may need to pay import charges upon receiving goods. Customs policies and import duties vary widely depending on the country. Please contact your local customs office for information specific to your country.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

RETURNS & REFUNDS

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@furrymascota.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, you receive a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.